Privacy Policy
Last Updated: April 9, 2026
1. Introduction
Welcome to RealDeed ("RealDeed," "we," "our," or "us"). RealDeed is a technology platform that enables fractional ownership of premium real estate in India. We are committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices and rights you have regarding your data. It applies to our website, mobile experiences, AI-powered tools (including any custom GPT integrations), and related services (collectively, the "Platform").
We strive to align our practices with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and to follow globally recognized privacy principles, including those reflected in the EU General Data Protection Regulation (GDPR). By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
We collect information that helps us operate the Platform, verify users where required, and improve your experience.
2.1 Information You Provide Directly
Identity and contact details: name, email address, phone number, postal address.
Account credentials: username, password, and authentication data.
KYC and verification data (where applicable for investment activity): government-issued identification (such as PAN, Aadhaar reference, passport), date of birth, address proof, photograph, and similar information required under applicable Indian financial regulations.
Financial and investment information: investment preferences, risk appetite, transaction history on the Platform, bank account or payment details where you choose to invest.
Communications: messages, support requests, feedback, and chat interactions with our team.
2.2 Information Collected Automatically
Device and technical data: IP address, browser type, operating system, device identifiers, language settings, time zone.
Usage data: pages visited, features used, time spent, referring URLs, clickstream data.
Cookies and similar technologies: as described in Section 5.
2.3 Information from AI Tools
When you interact with AI features on the Platform (such as a custom GPT or other AI assistant), we may process the inputs you provide in order to generate responses. See Section 12 for details on how AI interactions are handled.
2.4 Information from Third Parties
We may receive information from KYC providers, payment processors, analytics partners, and publicly available sources to verify your identity, prevent fraud, or enhance our services.
3. How We Use Information
We use the information we collect to:
Create and manage your account.
Provide, operate, and improve the Platform and its features.
Facilitate fractional ownership transactions and related services.
Conduct KYC, anti-money laundering (AML), and fraud prevention checks where applicable.
Communicate with you about your account, transactions, updates, and support requests.
Send marketing or promotional communications (where permitted, and which you can opt out of).
Personalize your experience and recommend relevant content or opportunities.
Analyze usage trends to improve performance, security, and user experience.
Comply with legal, regulatory, and contractual obligations.
4. Legal Basis for Processing
Where applicable (including for users in jurisdictions like the EU/EEA), we rely on the following legal bases to process your personal data:
Consent: when you have given clear consent (e.g., for marketing emails or optional cookies).
Performance of a contract: to provide services you have requested or signed up for.
Legal obligation: to comply with KYC, AML, tax, and other regulatory requirements.
Legitimate interests: to operate, secure, and improve the Platform, prevent fraud, and grow our business, provided these interests are not overridden by your rights.
Vital interests or public interest: in limited circumstances permitted by law.
For users in India, processing is carried out in accordance with the DPDP Act, primarily based on your consent or for legitimate uses recognized under the law.
5. Cookies and Tracking Technologies
We use cookies and similar technologies (such as session/local storage) to:
Keep you logged in and remember your preferences.
Understand how the Platform is used.
Measure the effectiveness of our communications.
Support security and fraud prevention.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Platform. Where required by law, we will request your consent before placing non-essential cookies.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share information in the following circumstances:
Service providers: with trusted vendors who help us operate the Platform (e.g., cloud hosting, KYC verification, payment processing, analytics, customer support, email delivery). These providers are contractually required to protect your data.
Legal and regulatory authorities: when required by law, court order, or to respond to lawful requests from government bodies.
Professional advisors: such as auditors, lawyers, and consultants under confidentiality obligations.
Business transfers: in connection with a merger, acquisition, financing, or sale of assets, in which case data may be transferred as part of the transaction.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including:
The duration of your account or active use of the Platform.
Periods required to comply with legal, regulatory, tax, accounting, or reporting obligations (KYC and financial records, for instance, are typically retained for several years as required by Indian law).
Periods needed to resolve disputes, enforce agreements, and protect our legal rights.
When data is no longer needed, we will securely delete or anonymize it.
Data Security
We implement reasonable technical and organizational safeguards to protect your information, including encryption in transit, access controls, secure cloud infrastructure, and regular reviews of our security practices. While we work hard to protect your data, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
If we become aware of a personal data breach that affects you, we will notify you and the relevant authorities as required by applicable law.
Your Rights
Subject to applicable law, you have the following rights regarding your personal data:
9.1 Rights under the Indian DPDP Act
Right to access information about your personal data we process.
Right to correction and erasure of inaccurate or no-longer-needed data.
Right to grievance redressal through our designated contact channel.
Right to nominate another individual to exercise your rights in case of death or incapacity.
Right to withdraw consent at any time, where processing is based on consent.
9.2 General Rights (GDPR-style)
Right to be informed about how your data is used.
Right of access to your data.
Right to rectification of inaccurate data.
Right to erasure ("right to be forgotten") in certain circumstances.
Right to restrict or object to processing.
Right to data portability.
Right to lodge a complaint with a supervisory authority.
10. Third-Party Services
The Platform may contain links to or integrations with third-party services (such as payment gateways, KYC providers, analytics tools, and AI providers like OpenAI). These third parties operate under their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
International Data Transfers
RealDeed is based in India, but some of our service providers may store or process data outside India. Where data is transferred internationally, we take steps to ensure it receives an appropriate level of protection, including using reputable providers and contractual safeguards. By using the Platform, you understand that your data may be processed in countries other than your own.
AI and Automated Decision-Making
RealDeed offers AI-powered tools, including custom GPT and Claude integrations, designed to help users explore information about real estate, fractional ownership, and related topics.
12.1 How AI Interactions Are Handled
Inputs you provide to our AI tools are used to generate responses in real time.
Conversations with our AI tools are not stored by RealDeed.
Your inputs are not used to train AI models, whether ours or those of third-party providers, to the extent we can control this through our integration settings.
AI providers (such as OpenAI) may temporarily process inputs to deliver responses, subject to their own privacy and data usage policies.
12.2 Important Limitations
AI-generated outputs are provided for informational and educational purposes only.
AI tools may produce inaccurate, incomplete, or outdated information.
You should not rely solely on AI-generated content to make financial, investment, legal, or tax decisions. Always consult qualified professionals and verify information independently.
Please avoid sharing sensitive personal, financial, or confidential information in AI chat inputs.
12.3 Automated Decision-Making
We do not currently use AI to make automated decisions that produce legal or similarly significant effects on you without human involvement. If this changes, we will update this Policy and provide appropriate disclosures.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you through the Platform or by email. We encourage you to review this Policy periodically.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Company: RealDeed
Email: admin@realdeed.in
We aim to respond to all legitimate inquiries within a reasonable timeframe.
Disclaimer
Real Estate and Investment Risks: Information provided on the RealDeed Platform, including details about properties and fractional ownership opportunities, is for informational purposes only and does not constitute investment, financial, legal, or tax advice. Real estate investments carry inherent risks, including possible loss of capital, illiquidity, market fluctuations, regulatory changes, and property-specific risks. Past performance is not indicative of future results. You should carefully evaluate any opportunity, review all relevant documents, and consult qualified independent advisors before making an investment decision.
AI-Generated Insights: Any insights, summaries, or recommendations generated by AI tools on the Platform are produced by automated systems and may be inaccurate or incomplete. They should not be treated as professional advice or as a substitute for independent research and professional consultation.
